Find answers to common questions about order, shipping, returns, and sizing… Our team is here to help. Browse our FAQ or contact us for personalized support.
Which payment methods are accepted?
When will my Order be Shipped?
How can I return an Item?
Will shipping be covered for my return?
What If the items I received are defective, incorrect, damaged, or missing?
What to do if I haven’t received my items?
I placed an order, but never received a confirmation email !
We accept all major credit cards such as Visa, Mastercard and PayPal as well as the option of buy now and pay later.
After you have placed your order and the payment is confirmed, your order will be processed in 3-5 business day and the shipping time is 7-10 business days.
Please see the return policy.
Shipping and other fees that incur due to returns are the responsibilities of the customer.
Please contact us within 3-5 days of receiving your order, if you have received defective, incorrect, or damage goods, to provide a smooth return, please include your order number, photos of the items and any related reference of the packaging, we will do our best to resolve your ease as soon as possible.
During the current situation, shipping times can be delayed and that’s not in our power, however, we are committed to providing the best Customer experience and will help you solve the issue.
If you do not receive an email from Heavenly Joy Collection within hours of placing your order and it’s not in your spam folder, the email address on file is most likely spelled incorrectly. Please contact us via emails for assistance to update your order at Heavenly Joy Collection.com